After upgrading from 7.8.1 to 7.10.2 JIRA Software does not show any dashboards

[Peter Dyballa]

Hello!

After the upgrade last week I wanted to serach for some text strings. Nothing is found and nothing is shown when I access anything from the menu bar, except this error:

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: TypeError: b.Body is undefined
   • Resource: https://jira.webmiles.biz/s/edbba77670eda1e2bdcfe1c7e09c7f7f-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/bf6fb7316ddb65d4316fe9f0d15c8fa7/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=de-DE&nps-...
   • Line: 2785
   • Column: 477
2. • Exception: TypeError: GH.RapidBoard is undefined
   • Resource: https://jira.webmiles.biz/secure/RapidBoard.jspa
   • Line: 209
   • Column: 13
3. • Exception: Error: undefined missing jira/projects/sidebar/expansion-manager
   • Resource: https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE
   • Line: 25
   • Column: 1973
4. • Exception: Error: undefined missing jira/projects/sidebar/sidebar-placeholder-initializer
   • Resource: https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE
   • Line: 25
   • Column: 1973

Environment

Mozilla/5.0 (Windows NT 10.0; WOW64; rv:61.0) Gecko/20100101 Firefox/61.0

Stack trace

• @https://jira.webmiles.biz/s/edbba77670eda1e2bdcfe1c7e09c7f7f-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/bf6fb7316ddb65d4316fe9f0d15c8fa7/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=de-DE&nps-...

• l@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2042

• u@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:944

• s@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2324

• i/<@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:753

• @https://jira.webmiles.biz/s/edbba77670eda1e2bdcfe1c7e09c7f7f-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/bf6fb7316ddb65d4316fe9f0d15c8fa7/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=de-DE&nps-...

• l@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2042

• u@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:944

• s@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2324

• i/<@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:753

• @https://jira.webmiles.biz/s/edbba77670eda1e2bdcfe1c7e09c7f7f-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/bf6fb7316ddb65d4316fe9f0d15c8fa7/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=de-DE&nps-...

• l@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2042

• u@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:944

• s@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:25:2324

• window.require@https://jira.webmiles.biz/s/9254c30e2fb089f132f04c1e3d5edb6d-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/63323b1daf091c4e0485b5d889d4a0c1/_/download/contextbatch/js/_super/batch.js?locale=de-DE:28:198

• @https://jira.webmiles.biz/s/edbba77670eda1e2bdcfe1c7e09c7f7f-CDN/nyo3a1/710003/b6b48b2829824b869586ac216d119363/bf6fb7316ddb65d4316fe9f0d15c8fa7/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=de-DE&nps-...

Return to old version?

--

Greetings

  Pete

[Mirek]

I think there is a compatibility problem with some plugins. Did you update them also after upgrade?

Overall first of all please check if this is affecting only you or also other users. Later please check if the same error is on different browsers. Then you would see if this is a browser or application issue. In both situations I suggest sunning browser/JIRA in safe mode (without any plugins). That should give you a clue (if helps). Then finding the affecting plugins should be easy (one by one).

[Peter Dyballa]

Hello Mirek!

The upgrade happened last Wednesday. Afterwards JIRA was working, with up-to-date plugins. On Friday a new version of the support tools plugin was advertised and then installed.

On MS Windows 10 FireFox and Edge show the same bahviour. Since I consider Edge as sub standard it has no add-ons, at least none.

According to atlassian-jira.log JIRA has 33 plugins installed. Plus 197 system plugins. The LOG file states that the hipchat plugin could not be loaded. That#s OK, because it was disabled (we don't use HipChat).

Another ERROR with c.a.j.cache.SoyCacheWarmer ("while compiling soy template") happened. Here is an excerpt:

Actually here is *NO* excerpt since this excerpt is interpreted as malformed HTML and cannot be sent. So it's probably "Good Bye!" to JIRA 7.10 …

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Pete