After upgrading from 7.11 to 8.3.2 the login for Active Directory User fails

[Peter R.]

After upgrading JIRA server from version 7.11 to 8.3.2 the login for active directory user fails. I manually modified server.xml in the following way:

<Connector port="8443" protocol="org.apache.coyote.http11.Http11Protocol"
maxHttpHeaderSize="8192"
SSLEnabled="true"
maxThreads="150"
minSpareThreads="25"
enableLookups="false"
disableUploadTimeout="true"
acceptCount="100"
scheme="https"
secure="true"
clientAuth="false"
sslProtocol="TLS"
useBodyEncodingForURI="true"
keystoreFile="..................."
keystoreType="PKCS12"
keystorePass="..............."
/>

[Andy Heinzer]

Hi Peter,

There was a change In Jira 7.12 in regards to the version of Tomcat that Jira is using. This update requires you to put some additional parameters in all the connectors that exist in the server.xml file.  More details in Changing server.xml to handle requests with special characters.  From looking at your file, I don't see this string there.

Try these steps, and restart Jira.  If you're still seeing problems with Jira failing to connect to the ldap user, I'd be interested to see if we can take a closer look at the $JIRAHOME/log/atlassian-jira.log file at this time to see if we can learn more about this specific error.

Regards,

Andy