After updating and renewing my subscription I'm not able to start

[Mario De Carli]

I updated Jira to the latest version, after updating I realized that my license was expired so I upgraded my license. After receiving license code it asks me for the code and admin user and password. I tried the one that I have but no luck (My account that is linked to azure via SAML is admin and it doesn't work but I also have an admin local account), so I tried with this procedure (https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html) but no luck using recovery_admin user and password I set, how can I manage to start it!?

[Nic Brough -Adaptavist- · Accepted solution]

The licence key would not affect your ability to log in or "start" Jira, I think your "update" has disconnected your Jira from the user directory you had before (the Azure via SAML)

Your only options are to go back to the backup you took before update, or use the doc you've linked to to recover your system.

If the steps in the doc are "not working", then there are two possible reasons - either you're doing something different to the doc (a lot of people think "I'll skip this step because I don't think it's important or don't really understand it" and hence fail the process), or you are on an older version of Jira that the doc does not apply to.  What version of Jira is the updated system on?

[Mario De Carli]

Ok I stopped Jira and check that it's not running

Then in the setenv.bat I added

set JVM_SUPPORT_RECOMMENDED_ARGS=-Datlassian.recovery.password='f13r4m1l4n0'

and saved the modified bat

Then I started jira with the start-jira.bat but I get the same error of wrong user/password when I insert the recovery_admin with the password that I added

[Mario De Carli]

Ok the problem was very stupid, in the example there were ' character but if I use them the password is 'f13r4m1l4n0'

set JVM_SUPPORT_RECOMMENDED_ARGS=-Datlassian.recovery.password='f13r4m1l4n0'

[Nic Brough -Adaptavist-]

Ah, we've all done that in the past!  Well spotted!