Any ideas why if we set a workflow to be able to re-open why the resolution stays .
For example we have a workflow that can be declined , once its decline we can re-open the ticket but then the resolution stays at declined..
Hello @Jerrod Van
You likely need to update the workflow transitions to the "not closed" statuses to include a Post Function to clear the Resolution field.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Which post function should i use? I dont see a clear the resolution field
Hello Jerrod,
Use the Update a Field post function, and select None as the value for the Resolution field.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.