I tried using the following: project in (cms) AND status not in (Closed, Cancelled, "Backed Out") and updated <='-2w'
but if the ticket was created with a due date 3 weeks out but never updated, the ticket would be flagged after 2 weeks because there was no update. Therefore I figure I need to based the flagging on the due date. Please advise.
From what I understand, you need to duedate in your JQL. So it should be:
project in (cms) AND status not in (Closed, Cancelled, "Backed Out") and duedate < now() AND updated <='-2w'
Above will search all open issues in project cms whose duedate is expired and are not updated since more than 2 weeks.
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