Admin status has been revoked for my account

[Bala Srirangaswamy]

Hi community, I represent a smaller startup and I was the sole admin in my company. Sometime in December, it looks like my admin status was revoked and now we don't have any mechanism to update billing or add new users as we onboard new team. I have tried reaching to out to Atlassian support here: https://support.atlassian.com/contact/#/ but keep getting redirected to the community or the documentation. Has someone faced a similar issue? If yes, it would be really helpful to understand what I can do.

Thanks

[Trudy Claspill]

Hello @Bala Srirangaswamy 

Welcome to the Atlassian community.

Your admin access could've been revoked only by another user who had that level of admin access or a higher level of admin access. Are you sure there was not and is not another person who has admin access?

What is your evidence that you do not have the admin access you previously had? Perhaps you are experiencing just a change in the UI and the items you seek are located elsewhere.

It is possible something could have happened with your access if you changed to using an Atlassian account linked to a different Email address.

If you want to reach out directly to Atlassian on this complete and submit the form at the following location to contact the Billing/Licensing/Pricing Support team. You may need to click the "Need more help" option below the URL entry fields to proceed with the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/