Admin requests itself permission to access the project

[Horacio A_ Salamanca]

Hi Folks,

I have a clear bug but not anywhere to report. Maybe you know what to do.

My Admin account for a project can't access the project and request itself permission thourgh email to access the project. But when I click it, it again needs to request for access to grant access. Quite nonesensical really.

Have you faced something similar? No idea what to do.

Thanks

[John Funk]

Hi Horacio,

I usually just go to the list or Spaces (Projects) and select Space settings (project settings). Then I add myself to one of the project roles. 

[Trudy Claspill]

@John Funk 

If the user is truly using a Free subscription that doesn't support adding users to project roles.

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

[John Funk]

Ah, I missed that it was a free subscription. But if that is the case, then the user should automatically have access to the project. So not sure we have the whole story. 

[Trudy Claspill]

If the user was ever on a paid or trail subscription of Standard or Premium, the permission scheme for the project could've been changed at that time and users could've been added to roles. If the subscription is then changed back to Free, the permissions limitations in the scheme are still applied to the project, and the allocation of users to roles is still applied to the project. The Free "rule" that all users are defacto project administrators no longer applies to that project.

[Trudy Claspill]

Hello @Horacio A_ Salamanca 

Welcome to the Atlassian community.

Your post tags indicate that you are using a Free subscription. Is that correct? Have you always used the Free subscription? Have you ever been on a paid subscription for this instance or had a free trial of the Standard or Premium subscription?

Are you able to access other projects/spaces in the same Jira instance?

Are you an Organization Administrator? Are you a Jira Product Administrator?

Can you provide a screen image showing the error you get when you try to access the project?

As an administrator you would be able to access the Permission Helper in the System settings and check what it says about you having Browse access for that project.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Generally users that have a user license for a free Jira instance have administrator level access to all projects automatically, without adding the users to roles in the project. However, if at some point the instance was on a Standard or Premium subscription then the Permissions for the project may have been modified to restrict access to specific roles. If you don't have that role for that project then you would not be able to access it. And on a Free subscription you cannot assign users to project roles. But you can fix this. Before we go down that path, please provide the answer to the questions above.

[Horacio A_ Salamanca]

Hi Trudy,

Thank you for your reply. That is the exact scenario. Other people on the team don't see modifying options. I should be both Organization Administrator and Jira Product Administrator.

I changed my email and now I can authenticate directly as I kept it as an alias, no longer a google account sign in.

I see so think it can be solved. What should I do?

Thank you

[Trudy Claspill]

Hello @Horacio A_ Salamanca 

Can you provide answers to the questions I asked, and provide the screen image for what you see when trying to access the Jira project?

1. Your post tags indicate that you are using a Free subscription. Is that correct?
2. Have you always used the Free subscription?
3. Have you ever been on a paid subscription for this instance or had a free trial of the Standard or Premium subscription?
4. Are you able to access other projects/spaces in the same Jira instance?
5. Are you an Organization Administrator? Are you a Jira Product Administrator?
6. Can you provide a screen image showing the error you get when you try to access the project?

If you are a Jira Product Administrator then when you click on the gear icon in Jira in the upper right corner near your avatar you should see options like these:

What do you see when you click the gear icon?

To confirm you are an Organization Admin

1. go to https://admin.atlassian.com.
2. Select your organization.
3. Click on Directory > Users
4. Confirm that your name and emails
5. show in the list with "Organization admin" next to it

[Horacio A_ Salamanca]

Thank you Trudy for the quick reply.

1. Your post tags indicate that you are using a Free subscription. Is that correct?
   It is correct, we are 10 for the time being.
   
   
2. Have you always used the Free subscription?
   No, it is exactly as you said. Tried for the trial and then went back to free.
   
   
3. Have you ever been on a paid subscription for this instance or had a free trial of the Standard or Premium subscription?
   Yes, premium, trying to test out a functionality.
   
   
4. Are you able to access other projects/spaces in the same Jira instance?
   My account is totally unliked to the project now although it is the same email.
   
   
5. Are you an Organization Administrator? Are you a Jira Product Administrator?
   Most probably both, I am the admin for my team in all regards and for sure adjusted that.
   
   
6. Can you provide a screen image showing the error you get when you try to access the project?

Yes, I only see this when I try to access, and I get the request email, but when I click it it does not recognize me as admin, nor it grants me access.


On the gear it opens for a new project I created but not the one I had with the entire team.

[Trudy Claspill]

There are potentially several layers of problems to work through. Let us start with trying to determine what accounts have Organization Administrator access, because users that are Organization Administrators will be able to resolve the issues.

You said you changed your email so you are not using Google to sign in, but you kept it as an alias. I'm don't understand what you mean by that. Did you modify your Atlassian Cloud user account to use a different email address than what you originally used?

Are you able to access https://admin.atlassian.com with either your original email address or the new email address you are using?

With either of those email addresses, can you navigate to Directory > Users? If you can, under which email address does that work (your original email address or the new email address)?

In Directory > Users do you see one account or two accounts for yourself? If only one, does it show your original email address or your new email address?

If you have more that one account, do either or both or neither show the tag "Organization admin" as I showed in the example image I provided?

Are there any other users shown there that have the "Organization admin" tag on their account?