Admin left and need a current employee to be granted their admin rights

[Joe Rish]

Hello everyone - I know this question has already been posted to the community - but there is no answer other than enter a ticket. I go to enter a ticket, and after it asks for our URL, the only choice is to "ask the community", soo I'm getting no where. 
There is no contact phone #, no direct support line. I need help - please. 
Our Admin left and I need to be granted admin rights.   We do have one individual with what appears to be super user rights but neither one of us can figure out how to transfer that to me - as this person is moving to a difference department. 

I'm not a seasoned user. I am a manager trying to get full admin right so I can manage users. Any help would be greatly appreciated.  Thank you in advance.

[Trudy Claspill]

Hello @Joe Rish 

Welcome to the Atlassian community.

Is the other person a Jira Product Administrator or an Organization Administrator for your Atlassian Cloud  Organization? These are two different levels of access with the Organization Administrator being the highest level of access. That is the level of access needed in order to be able to manage everything; all products, billing, user management, etc. for your Atlassian Cloud Organization.

Only another Organization Admin can give Organization Admin access to other people.

If your colleague is only a Jira Product Admin, with access to manage only the configuration within the Jira product, they will not be able to give you Organization Administrator access.

If that person is an Organization Admin, they can follow the guidance in this document to grant another user Organization Admin access.

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

If you and your colleague are struggling to understand the steps in that document, let us know and we can guide you. We will need to know what steps are being executed and how what is seen in the screens is different than what the document describes.

Alternately, if your colleague is an Organization Admin or Jira Product Admin, they should be able to create a support ticket through https://support.atlassian.com/contact/#/

If it turns out that there are no Organization Admins left in your company and your colleague doesn't have access to create a support ticket, then you will have to contact the Licensing team at Atlassian to get additional support. That can be done by completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[John Funk]

Hi Joe - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come help.