Adding third party apps to sandbox

[James Noble]

We have a 3rd party app that we use in production today - it's a paid app (Xray). I've just shifted from Standard to Premium Jira licences, and so we've now got a Sandbox. I'd love to have Xray available in my Sandbox, but I'm really struggling on how to get this done.

Atlassian's own instructions don't appear to be helpful - going to the administration section of the Jira Sandbox, and looking for Apps > Explore Apps, then choosing the app and clicking "Add to Sandbox" - that flow appears to have changed, and so those instructions don't assist at all (although I'm happy to be corrected).

Obviously I can just add the app in the Sandbox by clicking the "try for free" - but that feels like I'm going to generate another quote. And the instructions from Atlassian say I should be able to add it to a Sandbox that is linked to the primary site where we pay for the app.

Any advice would be hugely appreciated.

[James Noble · Accepted solution]

To answer my own question...

You can't add a third party app to your Sandbox while you're still in the free trial phase! So as soon as I'd ticked over from the trial into paid, the 'add to sandbox' option becomes available.

[Mohamed Benziane]

Hi,

Based on the documentation and this article below, you just have to install the app in the sandbox, 

Managing Apps in a Sandbox Environment: Your Essen... - Atlassian Community (question 3)

[James Noble]

Yeah exactly - and if you look at that Support article I linked to in my post, that's pretty much exactly what it's saying. But my experience isn't that.

Anyway - I have realised that I'm actually still in the free trial period of this app (even though I've accepted the quote and invoice is paid). Once it properly converts over to a paid app, I'm wondering if that will change the experience...

I'll report back.

[Aron Gombas _Midori_]

@James Noble I am not familiar with sandboxes, but app managed was moved from Jira/Confluence/etc. to the site level and can be accessed from admin.atlassian.com!

Maybe apps in sandboxes are managed in the same location, it may worth a try.

https://support.atlassian.com/security-and-access-policies/docs/manage-your-users-third-party-apps/