Adding new comments to parent issue when child is commented

[Annemarie Lankheet]

Hi,

With some inspiration from threads in the Community I was able to create an automation that copies a created comment to the parent. This works successfully.

However, if a second (or third) comment is created in the same child issue, this new comment is not copied to the parent though as a new comment.

How can I achieve this?

My automation looks like this:

[Karan Sachdev · Accepted solution]

Hey @Annemarie Lankheet

Welcome to Atlassian community!

Please review the comment action in your rule. There's a checkbox that states something similar to: 'Prevent duplicates by adding this comment only once.'

You must uncheck this to ensure multiple comments are added by this rule.

Thanks!

[Annemarie Lankheet]

That was exactly the fix! Can't believe that I overlooked that one.

Many thanks!

[Sebastian Krzewiński]

Hi @Annemarie Lankheet !

Rule look ok. Can you show how looks audit log for those moments where comment is not copied to parent?

Regards,
Seba