Adding label and comment through API only adds label

[Jos Brunink]

I'm trying to edit an issue by using the v3 API.  

I want to add a comment and a label.

Documentation states i use the issue edit endpoint so i'm executing a PUT method on 

https://<api_url>/rest/api/3/issue/<ISSUE_ID>

With following body

{

    "update": {

        "labels": [

            {

                "add": "CLEAR"

            }

        ],

        "comment" : 

        [

            {

                "add": 

                {

                    "body":

                    {

                        "version":"1",

                        "type": "doc",

                        "content":

                        [

                            {

                                "type":"paragraph",

                                "content":

                                [

                                    {

                                        "text":"TestCleared",

                                        "type":"text"

                                    }

                                ]   

                            }

                        ]

                    }

                }

            }

        ] 

    }

}

Result is 204 No Content which should indicate the request was succesfull.

This results in the label being added but the comment is not shown. 

Using the https://<api_url>/rest/api/3/issue/<ISSUE_ID>/comment endpoint does work but this does not allow me to add the label. 

Any help is greatly appreciated.

[Chitra Nagdeo · Accepted solution]

Hey @Jos Brunink ,

Welcome to Atlassian Community, thank you for your query!

I understand on a single API call/request you want to add a comment and update Label field for a Jira workitem. Please refer below API documents related to Jira Software cloud

• Add comment API

• Get all labels

Jira Cloud's REST API does not allow adding a comment and a label to an issue in a single API call. You need to use separate API calls for adding a comment and updating labels. 

This is because both Label and workitem comments make use of seperate end-points/Resources.

How to achieve this:

• Add a comment:

Use the Jira Cloud REST API to add a comment to an issue. This is done by sending a POST request to the /rest/api/3/issue/{issueIdOrKey}/comment endpoint with the comment content in the request body.

• Update labels:

To update the labels of an issue, you would send a PUT request to the /rest/api/3/issue/{issueIdOrKey} endpoint. In the request body, you would specify the fields you want to update, including the labels.

Since these actions require different endpoints and request bodies, they cannot be combined into a single API call. However, you can automate these actions using Jira Automation or a script that sequentially makes these API calls.

Thanks and Regards

Chitra Nagdeo

Atlassian Cloud Support
ATLASSIAN