Adding creator in an email automation

[Dennis lasko]

This is probably a basic question. I'm a beginner. 

Ive created an automation from my Jira Service Management board. It emails key players when a new issue is created.

my subject is:

{{Issue.key}} was just created by {{Issue.reporter}}

while the automation works in general, the {{Issue.reporter}} command does not work..it returns a weird string of letters and numbers.

What is the right command here?

[Bill Sheboy · Accepted solution]

Hi @Dennis lasko -- Welcome to the Atlassian Community!

That would be the accountId for the users; to see the display name please use:

{{issue.reporter.displayName}}

Please look here for more information about user field, smart values: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Kind regards,
Bill

[Jack Brickey · Accepted solution]

try {{Issue.reporterName}}

The reporter returns the account ID which is a unique string of characters.