Added a new Issue Type "Bug" which is not appearing in the filters or Assigned to me list of tickets

[Devi Bhavani Sankaran]

Hi,

We created an issue type Bug and created few bug tickets and assigned them to the developers. These tickets are displayed in the filters when we filter only based on the project and issue type = bug. However, when there is an additional filter like assignee or fix versions, these tickets are not being displayed. 

The following search filter brings back results:

project = ES and issuetype = Bug 

The following search filters does not brings back the results:

project = ES and issuetype = Bug and assignee = X.Y

project = ES and issuetype = Bug and fixVersion = "X.1.0"

Another issue i found is while I wanted to raise a support ticket, there was a place where I was asked to enter the atlassian URL that we use. When I entered the cloud URL, it said, the cloud URL cannot be recognised. Can you pls check the issue with this field as well when we raise the support ticket? 

Awaiting a quick response.

Thanks,

Devi

[Jack Brickey]

 Are you sure that assignee x.y has bug types assigned to them?

can you try this JQL and assess?

Project = ES and assignee = x.y

Do you see bug issues listed?

[Devi Bhavani Sankaran]

Thanks for the quick response.

The filter "Project = ES and assignee = x.y" does not brings back the bugs in the result.

[Jack Brickey]

Then something is very strange. I’m suspecting you have duplicate users with slight variations in the userid. If you are not seeing “bug” listed in that filter then either there are no bug issuetypes in the project ES, unlikely, or there are none assigned to x.y.

feel free to screenshot where the bugs are being shown with the Assignee listed. 

[Devi Bhavani Sankaran]

Hi Jack,

From the screen shot please note that there are issue type bug available for the assignee "Grant.Martin" who has got only one user id set up. However, in the JQL filter above, if we include another filter for assignee, these bugs are not being displayed. 

Regards,

Devi

[Devi Bhavani Sankaran]

Hi,

Can someone please look into the issue and help me resolving it?

Thanks,

Devi

[Jack Brickey]

@Devi Bhavani Sankaran , something really isn’t making sense here to be honest. If I could log into your site I might be able to help but I cannot. I recommend you reach out to atlassian support. 

[Devi Bhavani Sankaran]

Hi Jack, 

can you pls look into my second half of the issue I raised initially.

"Another issue i found is while I wanted to raise a support ticket, there was a place where I was asked to enter the atlassian URL that we use. When I entered the cloud URL, it said, the cloud URL cannot be recognised. Can you pls check the issue with this field as well when we raise the support ticket? "

When I tried to raise a support ticket, it does not recognise the link that we used to login. That is the reason why I was redirected to community to ask my question. Can you pls help us fixing that.

Thanks!