Added IIS HTTPS reverse proxy to Jira Service Desk, now acitvity screen won't populate

[Toby Pittman]

Added IIS HTTPS reverse proxy to Jira Service Desk, now the activity screen won't populate and all the gadgets have the file name listed instead of the actual name of the gadget. How can we fix this. Everything else seems to be working fine since moving to HTTPS.

Any suggestions on fixing this would be great.

Thank you.

-Toby

[Brant Schroeder]

Did you go through https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html#ProxyingAtlassianserverapplicationswithMicrosoftInternetInformationServices(IIS)-PartB.ConfigureInternetInformationServices(IIS) step by step? I am guessing one of the items on the list was missed or not configured properly.  Also is the base URL set to use HTTP or HTTPS as it should be https.

[Toby Pittman]

Yes.. to the T.

The base is set to HTTP. If I change the base should it point to the reverse proxy as HTTPS?

Right now it points to the actual Jira Service Desk server on HTTP.

[Brant Schroeder]

Yes make it https:// and see if that resolves the issue.

[Toby Pittman]

Change base url to https:// and still no activity stream. Everything else seems to be working fine.

[Toby Pittman]

Also just noticed that we cannot attached files after changing to HTTPS

[Toby Pittman]

Issue resolved with the file attachment, changed the tomcat.xml to reflect the proxyname to reflect https and changed the base url to https. Now to figure out why the activity stream will not populate. The name on the top of the gadget is reading correctly now. This is the only issue we have now since moving over to IIS reverse proxy using https. I read a few different places and had someone suggest that I add the cert to the tomcat keystore but it seems like the changes are pretty significant and I'm not very familiar with tomcat and the commands etc the document indicates.

Any suggestions? or any easier way? I appreciate all your help.