Account recovery or deletion

[Fabio Gianni Murtas]

I accidentally created a second account by logging in with my Google account. To delete the new account, I must have accidentally deleted Jira in the main billing account. Now I have nothing left in billing. I see the Jira app in the main account with an exclamation point and I can't recover anything. I can't even delete the account permanently. In short, I can't do anything anymore and I find myself stuck. Furthermore, having a free plan, I can't even open a ticket to solve the problem.

[Trudy Claspill]

Hello @Fabio Gianni Murtas 

Welcome to the Atlassian community.

As a Free subscription customer you can still contact Atlassian about issues related to your subscription through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Can you provide any screen images to help illustrate what you are seeing? Obscure confidential details.

Where exactly are you seeing Jira with an exclamation point? Are you seeing that in https://admin.atlassian.com under Apps > Atlassian Apps?

When you go to https://admin.atlassian.com/billing and select Subscriptions, can you click on the Inactive tab and see Jira listed there with a recent Canceled On date and a Reactivate button?