Account Suspension sent from atlassiansupport.atlassian.net ?

[Jaemin Kim]

I was using Jira for several days, and suddenly my(other) account got deactivated, saying:

"It looks like your account has been deactivated. We've sent you an email with details of who to contact to get more information about this."

(I am using a new account to post this question)

The only email I got was from "Leren" with domain name advocates@atlassiansupport.atlassian.net, saying I got prohibited due to International trade laws? or Sanctions from some nations like Canada, UK, US? and the email asks me to reply with 2 different government-issued IDs to resolve this case if this is a misidentification. (I am just a normal developer, and of course I am not affiliated with any stuff they mentioned.)

 Is this a legitimate official atlassian support email or is this a scam? 

I think it is an official email since I didn't get any other email which they told me to send, but why would they use both .com and .net?

It's so stupid I got deactivated with such stupid accusations that hinders my work progress.

[Trudy P Claspill]

Hello @Jaemin Kim 

I have flagged your post here to raise it to the attention of Atlassian team members. They should respond here within 2 business days.

[Jaemin Kim]

Hi Trudy,

Thank you so much!
Because I need access to my team's Kanban asap, I already sent my copy of IDs to advocates@atlassiansupport.atlassian.net, hoping it is a legit support contact(bye bye to my credentials if not). I understand Atlassian uses multi-domains, but there are so many fishy emails these days you know... 

I would be happy to get a confirmation from one of the Atlassian team members..!

[Ajay _view26_]

Hi @Jaemin Kim 

The .net vs .com thing is confusing, I know, but Atlassian does operate across multiple domains for different internal functions. It would best if you can contact support.atlassian.com to resolve the matter

[Jaemin Kim]

Thanks for your reply.

How in support.atlassian.com can I resolve the problem?

All communication channels in support.atlassian.com lead back to community questions(here)