Accept/Decline for Approvals Missing from Work Item Layout

[Marek Ceglowski]

Hello, I've added the Approvers field to the work items layout, and I've also added an Approval configuration on a particular status in the Workflow, so that 2 approvals are required to consider the ticket approved. I also added a restriction so that the ticket must be approved to be moved to another status.

I created a work item to test this approvals feature out and moved it to the status that requires the approval and added a few approvers, including myself. However, I do not see any way to approve/decline the ticket, and I checked with a co-worker that was added as an approver and they do not see it either.

Based on this video from Atlassian, there should be a section for approving and denying on the ticket, and also a tab for Approvals in the space, but I do not see either of those. Is there something I'm missing to be able to see those? 

[Andrea Robbins]

Is there a restriction that the assignee or reporter cannot approve? If the approval panel isn't appearing at all though, it makes me think that the approval wasn't actually set up/saved.

[Marek Ceglowski]

No, there is no restriction on assignee/reporter being unable to approve.

If it helps I can add screenshots of everything I've set up.

[Andrea Robbins]

Yes please screenshots would be great

[Marek Ceglowski]

Status properties in Workflow editor:



Approval properties:





Work item layout page:



Example ticket (no Approve/Deny is showing):

[Marek Ceglowski]

There is also no Approvals view available on the space navigation:

[Andrea Robbins]

I can't seem to find anything to indicate something is wrong with your set up. Do you have Jira Cloud Premium and using a company-managed project?

[Marek Ceglowski]

It is a company managed project, but I think it might actually be Jira Cloud Standard. I'm not an admin so I don't know for certain, but I don't see any access to Rovo AI which would be an obvious indicator of Premium, so I'm guessing that we are on Standard.

I see now in the documentation that the Approvals feature is for Jira premium only, so it's possible this is the reason why its not working. I was thinking since I was able to configure Approvals in the workflow editor, it meant that we had access to it.

I've contacted our Jira admins to determine the plan type, if I was incorrect and we are actually on Premium I'll update here.

[Andrea Robbins]

That's probably the issue! I do agree seeing it in the workflow is confusing!

[Marek Ceglowski]

Hi Andrea, thanks again for your support. I actually just received confirmation from our Jira admins that we are in fact on the Jira Premium plan, but Rovo AI was not enabled. So this must be another issue.

[Marek Ceglowski]

Do you know if there is a way to get support for Atlassian directly? This may be a deeper issue than just the configuration.

[Andrea Robbins]

Yes! Here’s the link to reach out to Atlassian support:

https://support.atlassian.com/contact#/

I am not sure if only Jira admins can submit a ticket though! Feel free to try or have your jira admin submit a ticket on your behalf and share the ticket with you. 

[Marek Ceglowski]

Also, there does seem to be an "Approvals" field available in the Work Item Layout editor, and I can add it to the layout, but as soon I press save, it immediately disappears from the layout as if I never added it there.