Absence de résolution des tickets

[Emeline Lagarde]

Bonjour,

Je viens de créer des nouveaux projets, dans lesquels mes tickets ne semblent jamais résolu alors que j'ai bien 2 états considérés comme "Terminé" dans mon workflow.

Y aurait-il un paramétrage que j'aurai oublié ?

Merci,

Emeline

[Walter Buggenhout]

Hi @Emeline Lagarde,

Assuming that you have built a workflow for company managed projects, add a post function to the transitions that go into your done statuses of the type update issue field and fill out the Resolution field with an appropriate value.

If your workflow would be in a team managed project, have a look at this documented workaround.

Hope this helps!  

[Emeline Lagarde]

Thanks Walter, looks like it's working well.

Do you have any idea to fill it for past tickets, already close ?

Emeline

[Walter Buggenhout]

You could add a workflow transition from a status to itself with that same post function. It would look like this:

Make sure to add the same post function to it (and do this for your 2 statuses).

Once that's done, navigate to filters > search issues in create a search for the issues that are missing a resolution:

status = terminé and resolution = Unresolved

You can than bulk change these issues. In the wizard that guides you through the process, select transition issues as the operation and then use your Fix Resolution transition to fix all issues.

Afterwards, you can remove the transitions from the workflow.