About which changes in a Jira Ticket the reporter will be informed by e-mail?

[janisse eichstädt]

We are working as a first level support. So that we track the tickets and a second level resolves it.

Normally we put the requestor as allowed user in a ticket and all communication is done by a comment with "@". So this way, the report does not receive so much e-mail trash.

But we are not sure, about which changes in a Jira Ticket the reporter will be informed by e-mail. Can anybody help us?

[Thomas Deiler · Accepted solution]

Dear @janisse eichstädt,

this can vary form Jira project to project. Have a look at your Notification Scheme, that the current project is using.

On this page you will find more information.

So long

Thomas

[janisse eichstädt]

Hi Thomas,

Thank you very much. I found it in the administration part. Looks good.

Thanks again.

Janisse