About status duplication with Jira automatic rule

[serkan_sezer]

Hello,

I have created an automation rule in the project. I have written a rule that will check a status every 5 minutes and automatically assign it to the status before reaching the last status. The rule works but when I look at the history step, it duplicates the relevant transition.

I change the status of the request to a different status but the 5-minute check works again and automatically assigns it to the status in the rule again. Why does the rule work repeatedly?

My automation rule process is as follows

Please inform me.

Best regards.

[John Funk · Accepted solution]

Hi Serkan,

I would update your trigger JQL to include the condition for check the value of the field there and get rid of the additional Condition action. 

Then I would also add JQL to the trigger for something like AND status != "On Analiz Bekleniyor"

As a side note, you might have a looping transition on that status that you are doing something with. If you don't check that the issue is not already in that status it will keep firing. 

[serkan_sezer]

Thank you for your answer.

Actually, I want it to advance to status 1 with this rule that I made while in status 3 before coming to status 2 while in status 3, from which status 1 it came from last time.

I add the names of statu 1 to a custom field while transitioning to statu 2. Here, while in statu 3, I want to check the status name in the custom field every 5 minutes with the rule and run the status in the custom field.

It works successfully but it multiplexes continuously after the first transiton.

[serkan_sezer]

I have identified the problem. Since I left the value in the field constant, the rule continues. I cleared the field with another pass. It is now active. Thank you for your interest.

[John Funk]

Great! Glad to hear it is working for you now.