About error message

[xie fang]

Have anybody know how to solve this issue? Thank you

com.atlassian.plugins.rest.common.json.JsonMarshallingException: org.codehaus.jackson.map.JsonMappingException: Caught SQLServerException for select ACTION.id, ACTION.issueid, ACTION.author, ACTION.actiontype, ACTION.actionlevel, ACTION.rolelevel, ACTION.actionbody, ACTION.created, ACTION.updateauthor, ACTION.updated, ACTION.actionnum from dbo.jiraaction ACTION where ACTION.issueid = ? and ACTION.actiontype = ? order by ACTION.created asc, ACTION.id asc offset ? rows fetch next ? rows only (through reference chain: com.atlassian.jira.quickedit.rest.api.field.QuickEditFields["createdIssueDetails"]->com.atlassian.jira.rest.v2.issue.IssueBean["fields"]->java.util.HashMap["comment"])

[Petter Gonçalves]

Hello Xie,

Welcome to Atlassian Community. Sorry to hear you are facing this error.

Since the error you are facing is a default message for a number of possible problems, can you please provide what is the action that triggered the error message? Did it appear just when you clicked to start JIRA or did it happened after any specific action in JIRA?

That being said, the most common problem that causes this kind of error is the incompatibility of your current JIRA version with SQLServer. Please, take a look in the documentation below, selecting your current JIRA version at the top-right bottom to make sure it supports your current SQLServer version:

Supported platforms 

If your current SQLServer version is supported, please provide us with your current JIRA Server and SQLServer version, together with the action that triggered the error.