About asset management in Jira software

[Ryusei]

Hi, I'm plannning to use Jira software (Cloud) in next project.

Our project wants to manage assets, such as Windows server, linux server and so on.

Could you tell me whether this is possible or not in Jira software.

Mainly,  we would like to achieve functions below

・Preparing the pages which are diffrent from tickets management pages for Asset management

・Adding and deleting fields

・Selecting "Vendor", "Application", "Version" of Assets using pull down menu 

We understand this way to use Jira software is not  the way many people use.

If you know some apps in Jira software which is apropriate for this situiation , please let me know!

[Walter Buggenhout]

Hi @Ryusei and welcome to the Community!

A rich asset management solution is available with Jira Service Management premium. You can read a lot about it on the JSM product site. As you indicate, asset management is most commonly integrated in an ITSM environment and so you need Atlassian's ITSM product to unlock these features. That may have a lot of benefits in bringing your IT and Dev teams on the same Jira platform. Having the feature in place will allow you to have assets visible in fields in Jira Software as well, but maintaining the assets (add / update) must be done by a licensed JSM user.

If you don't want to get started with JSM, have a look at the marketplace for asset management apps that can be integrated with Jira Software.

Hope this helps! 

[Ryusei]

Hi, @Walter Buggenhout 

Thank you for your quick and detailed answer!

I'll research about Jira Service Management more, and also look into asset management apps.

In addtion, I would like you to tell me about the fee.

If we use Jira software and Jira Service Management, do both services cost us?

Best regards,

[Walter Buggenhout]

Yes, they do. But you have a choice of different plans (free - standard - premium or enterprise), depending on the number of users you have and features you need. JSW (Jira Software) and JSM (Jira Service Management) have a different licensing model, though.

For JSW, every person using the product needs a license. In JSM, you only pay for your agents (in short: these are the people who actively manage tickets. For a better description of what that means, see this support article). If you would mainly use JSM for the asset management part, you can limit the number of agents to the people actively managing your assets, although you may quickly discover the benefits of running your support in the tool as well.

For JSM you will need a premium plan to have access to the assets features. You can combine that with a different JSW plan under the same site.

For pricing, see:

• Jira Software pricing and plans 
• Jira Service Management pricing and plans 

[Ryusei]

Thank you for your reply!

I didn't notice that JSW and JSM have a different licensing model.
This might make it possible to save cost more than I expected.

I'll share the information you gave with my project member.

Thanks you for your cooperation!