Ability to reply directly to customers from a Software Project

[Mark Funderburg]

We are trying to move from On-Prem to the cloud but have run into a few issues.  Currently our Service Desk team and software team share the same Service Desk project in our on-prem instance.  We would ideally like to continue that in the cloud, but have run into issues. In the cloud, we had to change the service desk project into a software project so that the software team could have access to their boards, sprints, ect.  I found that now there does not seem to be a way to share comments with customers as we did before.  Is there either a way to allow communication to customers directly by comments on issues, or is there a way to give access to dev tools inside a service desk project?

[Amirul Ikhwan Omar]

There should be the same as the server. You can add those users from Software team in Service desk team as mention in 

• https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-limitedInvolveJiraSoftwareorJiraCoreusers