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A simple automation rule is not running

Anthony
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May 20, 2020

I have an Automation rule to post notifications of new bugs to a Slack channel. It's set to only run in one project and has one condition: Issue Type equals "Bug"

bug.png

However, when I created a new bug to test this rule it failed to meet the condition

failed.png

This is the issue (bug) I created to test the rule

issue.png

I've no idea what the problem could be. It's a Next Gen project and the only other rules we have are when an issue transitions to a Done or Won't Fix state (so these should not be affecting issue creation).

In our old classic projects I did have some actions on transitions to set the resolution field of a bug, but none of these were applied when an issue is created.

Can anyone tell me where to look to find out why the condition was not matched?

 

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Anthony
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May 21, 2020

Without me changing anything this is now working!

Although I'm happy the rule is running, it would have been good to know why it wasn't working at first.

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