502 Bad Gateway Error when using a Microsoft Flow

[Perry Wong]

We have over 300 users that do not have Jira access.

We're creating a service request form in Jira within the team.

We are hoping these users can submit a request without Jira access by using Microsoft Forms.

However, we're getting this error:

The dynamic operation request to API 'jira' operation 'ListIssueTypesFields_V2' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Unable to parse Jira configuration. 'projects' are empty.", "source": "australia-001.azure-apim.net", "path": "choose\\when[1]\\choose[1]\\when[4]", "policyId": "", "clientRequestId": "bc4a87ab-aef0-4d36-8aec-c1efa066d728" } }

Any suggestions?

[Brant Schroeder · Accepted solution]

@Perry Wong Welcome to the Atlassian community

You would need to use something like Jira Service Management - Any individual can submit a request without a license through the customer portal.  https://www.atlassian.com/software/jira/service-management 

You could also make your own form and use the Jira API to create a new issue.  https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#version 

[Brant Schroeder]

@Perry Wong Can you please accept this answer to help others?

[Perry Wong]

Not sure what I accepted, as we went a different direction, but sure!

[Brant Schroeder]

Did you end up using a different product or have a different solution?