500 - Internal server error

[Didier Valencia]

Hi All,

I´m having an error when trying to access JIRA.

"Something went wrong

Try reloading the page, then check our Statuspage for any current outages. If there are no relevant outages, create a support request so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

• Error type: 500 - Internal server error
• Log reference: 1d02d313-5818-4d1e-b241-3197ead96934"

Could you help me with this, please.

[Petter Gonçalves]

Hello @Didier Valencia

Welcome to the Atlassian Community!

In order to further troubleshoot your issue, please provide us with the information below:

1. Are there any specific actions that trigger the error you are facing? Like trying to create a new issue or navigate to a specific page?
2. Is it an intermittent problem or you can always reproduce it following specific steps? Please, let us know the exact steps to reproduce it.
3. What is the page URL that is displayed when the error happens? Is the same error happening when you try to navigate to other pages in your Jira site?
4. Can you confirm if there are any other users facing the same problem?
5. Can you confirm if more details of the error are displayed in the Development tools of your browser?
6. Can you try to use a different browser and check if the same problem happens?

We will be waiting for the details to provide you with any troubleshoot steps.