2 Custom user fields, missing user should get a Mail

[Christoph Schulz]

Hello Atlassians,

i've tried the new AI Tool which is pretty cool for helping at building automation rules but iam currently stuck, since iam unsure about the correct punctuation & coding.

Iam trying to match 2 user fields and Mail the missing users.

Field A

User 1,2,3

Field B

User 1,3

So i would like to inform only user 2.

AI wrote this into a Variable 

{{#issue.customfield_10003.value}} {{^issue.customfield_10126.value}} {{.}} {{/}} {{/}}

It didn't work or maybe i did something unexpected.

Regards

[Christoph Schulz · Accepted solution]

{{issue.customfield_10126.value.remove(issue.customfield_10003.value]}}

should this do the it ?

[Christoph Schulz]

almost :)

value]}} wrong bracket

[Ugnius Aušra]

@Christoph Schulz 

Did you solved this problem by yourself? 

[Christoph Schulz]

Yes it worked! 

[Christoph Schulz]

@Ugnius Aušra thanks for the help! Cheers!

[Ugnius Aušra]

Hello @Christoph Schulz ,

Welcome to Atlassian community,

Now if we are trying to solve this problem using Jira automation, i would suggest to do like this:

Check Fields Are Not Empty:

• Add an Issue Fields Condition to ensure both Field A and Field B are populated:
  • Condition 1: Field A is not empty
  • Condition 2: Field B is not empty

Branch Rule / Related Issues (for each user in Field A):

• Add a Branch Rule action, selecting For each value in Field A. This iterates over each user in Field A, allowing you to perform comparisons individually.

Condition - Check if User is Missing from Field B:

• Inside the branch, add a Condition that checks if the current user (from Field A) is missing in Field B.

• Use the following Advanced Compare Condition:

{{issue.Field B.asList.contains(issue.Field A.value)}}

• Set the condition to False so it proceeds only if the user in Field A is not present in Field B.

Add User to Missing List:

• Create a Create Variable action to temporarily store the missing users as they’re identified.

• Set the variable to something like missingUsers, with the value:

{{missingUsers}}, {{issue.Field A.value}}

• This will dynamically build a comma-separated list of missing users.

Send Email Action:

• After the Branch Rule completes (add this action outside the branch), add a Send Email action to notify yourself or relevant recipients of the missing users.

• In the Email Body, you can insert the missing users using the variable {{missingUsers}}:

Subject: Missing Users Report

The following users are in Field A but missing in Field B:
{{missingUsers.remove(", ")}}

/--

Let me know, if this solution is working for you.

Best regards,

Ugnius

[Christoph Schulz]

Only got empty Mails.

[Ugnius Aušra]

@Christoph Schulz Can share audit log of that automation?

[Christoph Schulz]

Details zur Aktion:
["10172"]

-Bedingung
Folgende Vorgänge haben die Bedingung nicht bestanden:
UN-18, UN-7

E-Mail senden
Die E-Mail für Vorgänge mit folgenden IDs wurde erfolgreich versendet:
UN-18 , UN-7 

It sent correct Mails but left the value in the Mails empty i've put {{missingUsers.remove(", ")}} inside.