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Submitting or reopening a Form using Automation and REST API

29 comments

Cami
Contributor
January 8, 2025

@Bruno Altenhofen The form ID smart value mentioned above did not work for me. What did was using the smart value {{forms}} to pull the formTemplateID. 

{{issue.forms.formTemplateID}}

The form ID code syntax that worked for me was

{{issue.forms.877a85d4-1450-4cbc-b02c-0b26ffde4f78}}

 The entire call was

https://api.atlassian.com/jira/forms/cloud/{{your cloud id}}/issue/{{issue.id}}/form/{{issue.forms.877a85d4-1450-4cbc-b02c-0b26ffde4f78}}/action/reopen
lmclennan
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March 14, 2025

Thank you so much for writing this article! It got me over the finish line on this rule!

Jared Schmitt
Contributor
July 28, 2025

Not working for JSM.

Ryan C
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October 21, 2025

After two hours and quadruple checking the Cloud ID and Forms ID, I finally found the comment by @Cami

@Bruno Altenhofenthank you for your guide! May I suggest a small improvement:
Instead of 

{{issue.forms.formTemplateID}}

write something like

{{issue.forms.<formTemplateID>}}

It makes it clearer that you should insert the actual ID between the angle brackets, instead of using the Smart Value literally as shown, or pasting the Form ID without the Smart Value structure.

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