@Bruno Altenhofen The form ID smart value mentioned above did not work for me. What did was using the smart value {{forms}} to pull the formTemplateID.
After two hours and quadruple checking the Cloud ID and Forms ID, I finally found the comment by @Cami
@Bruno Altenhofenthank you for your guide! May I suggest a small improvement: Instead of
{{issue.forms.formTemplateID}}
write something like
{{issue.forms.<formTemplateID>}}
It makes it clearer that you should insert the actual ID between the angle brackets, instead of using the Smart Value literally as shown, or pasting the Form ID without the Smart Value structure.
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