Jira Image of the Day: Failed Workflow Validator Error

[#1]

Concept Relates To

Application Type	Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core
Deployment Type	Jira Cloud, Jira Server, Jira Data Center

What is shown?

The error message displayed to the user when a workflow transition fails validation.

Visit: Admin > Work items > Workflows

What can we learn?

Jira comes with built-in triggers, conditions, validators, and post functions, you can use to stretch workflow capabilities. A validator checks whether certain data exists before a transition occurs. If a validator is true, the transition succeeds. If a validator is false, the issue does not transition until the data is updated and returns true. There are validators to check permissions, compare dates, require fields, and more.

For example, the “field required” validator checks that a field is completed. If a field is not completed, the user sees a message like the one above and the transition fails. The work item will not move to the desired workflow status until the “Due Date” field has a value.

While this validation method works just fine, a nicer method is to display a transition screen that contains any required fields. This gives the user the opportunity to add missing data or update it if needed.

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