Issue Template

[#1]

Hi Community,

I’d like to discuss an exciting opportunity for improvement regarding Issue Templates in JIRA.

As we review one of the longstanding feature requests, JRACLOUD-7731 - Issue Templates, along with various community posts, it's evident that many of us face repetitive work items. We have three potential solutions to tackle this:

1. Add-ons
2. Automation
3. REST API

While add-ons may introduce additional costs, and using the REST API can add complexity for administrators, I believe that leveraging Automation could be the simplest and most effective solution. This approach not only streamlines the creation of work items but also keeps admins informed about any changes to templates.

To implement Automation effectively, I recommend the following steps:

1. Develop a template work item that will serve as the basis for cloning.

2. Create Automation that allows for the cloning of these work items, restricted to JIRA admins for execution.

The rule creates EPICs and children from the Template work item and can be used for other work types as well. The rule Cloning Template issue is exposed to Jira administrators only and needs to be run manually.

3. Set up an Automation notification system to alert JIRA admins whenever there are changes to the template.

I hope this is useful for the Community.