Is anybody from Atlassian reading this thread/forum? It seems that end users complaints are really and deeply ignored :-( What shall we do to get attention and professional customer care that values customers?
> What shall we do to get attention and professional customer care that values customers?
Start looking at other products? :)
I'm only half joking. Too many disappointments in the past couple of years, and it's just getting worse. It feels like they feel they are too big to care about the constant repeating interruptions they cause the workflows of their pesky customers.
I've already started casually examining some other options.
I did not want to be so explicit with looking for the new software... Unfortunately it's not so easy to migrate to another tool... I passed it couple of times and it always was expensive process with some data lost...
I'd rather stay with Atlassian and continue using Jira and Confluence.
They have many strong points, and we also have some API integrations with them we'd have to migrate together with the data itself.
I'd also much rather spend my time on my actual work.
I just find it so frustrating that things keep breaking, and reports on regressions (or de facto regressions) seem to always hit a wall of "oh we are so sorry and totally feel your pain, please go vote for some ticket that will never ever actually get implemented".
It's not about missing a couple of features. It's about having things repeatedly break. In my company if a client reports a regression in a new release then we give it a high priority - even if it's a small issue and even if it affects only a small portion of our users. Atlassian seem to often just let these issues starve...
I understand that the old navigation is being replaced by the new one. But I don't see why that banner needs to be shown all the time, even when I'm still using the old navigation...
I dislike the fact the your starred or saved filters are not in really any order. I specifically named my filters a certain because they were in alphabetical order and easier for me to find. Now most of my more commonly used filters are not displayed on the side panel so i have to go looking for them. I cant rearrange the order and renaming doesnt seem have any impact. I dont want to see by recently used. i want to see by a specific order of ones i used most to least.
I have tried to find ways to reorder in manner that i prefer but havent found that info. If its available please share. Otherwise make this an option so I dont have add extra steps for something that should be very simple.
Not only does Atlassian have no grasp of good UX, they also apparently lack an understanding of calendars -- so I'll spell it out for them:
The original post clearly says:
"Starting from September 2025 we’re removing ‘Go back to the old issue search’."
As of this morning (July 30th, 2025 -- over a full month before September), I no longer have the option under the "Labs" to revert this awful UI. This option is now completely gone
Thanks, Atlassian. I feel both heard and clearly communicated to.
@Greymagic27 we have literally created a Chrome extension to "fix" Jira. But we've pretty much given up on it as our fixes keep breaking with every update (read: regression) Atlassian releases (which is like every other day...)
Working with new filters in Jira has become extremely inconvenient.
What used to be simple and fast is now a frustrating experience.
Main issues:
Not all starred filters are displayed - to access the full list, I now have to open a separate page, which adds unnecessary friction.
Starred filters are sorted by date added, not by name, which means I can’t organize them in a meaningful way. Important filters added a long time ago are pushed out of view.
There is no way to sort filters manually or alphabetically.
The Recent filters is unreliable. Even after using a starred filter all day long, it didn’t appear in the recent list.
The default system filters are always expanded by default, even though they are never used, making the interface more cluttered.
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