Create button doesn't show on "Board" view but does on "List" view

[Nicky Chen]

On a specific Project in my company, I am not able to see the '+ Create' button below the column. For this specific Project, when I click on List, the '+ Create' button appears at the bottom. 

I've tried to hover over certain places around the column which works for other users but it doesn't work for me. 

[Samuel Gatica _ServiceRocket_]

Hi @Nicky Chen 

Could you please share a bit more about the project you’re working on? Is it related to Software, Work Management, or perhaps Service Management? Also, is it managed by your team or by the company?

Could you please share an image that shows the problem? That would be really helpful!

Best regards

Sam

[Nicky Chen]

Hi Sam,

Thank you for the reply. 

According to the Project, "You're in a company-managed project"

See below for screenshots. 

First one:
Board - no + Create button

Second one:
List - + Create button at the button

[Nicky Chen]

Another user in my company within the Board view was able to hover over a tiny section and the '+' button appears but I couldn't re-create this. 

[Samuel Gatica _ServiceRocket_]

Hi @Nicky Chen 

If you go to "...More" and change the workflow to another type, is it showing?

[Nicky Chen]

Thank you for that suggestion. 

Under ...More, I only have
Customize cards
Expand all columns
Collapse all columns

However...I uncovered something else. 

When I click on Group by: Status

It gives me various options
Group by
-Status (default) with a check mark
-Priority
-Assignee
-Category

Status (default) is the ONLY one that doesn't show the '+ Create' button. 
Every other option, Priority, Assignee, Category, I am able to see the '+ Create' button. 

Is it tied to how the Statuses were built? 

[Samuel Gatica _ServiceRocket_]

Hi @Nicky Chen 

Very odd!, I'm unable to replicate the issue in my instance.

You should open a ticket with Atlassian Support to get further insight into the issue.