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Unable to transition some issues due to not having permission despite being administrator

Andreas K. Poulsen
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October 27, 2020

Since yesterday, some issues in my board will not let me transition them to other columns. When I try to change the status from the drop-down it says: "You don't have permission to transition this issue".

It appears to affect issues at random. Some I can transition, some I can not. I am administrator of the project, and to my knowledge no restrictions have been set up anywhere.

This is a next-gen project.

The lock icon when viewing the issues is unlocked and has no restrictions.

Under "Project Settings -> Access" it is set to limited. My account has the role of administrator. From what I understand this should not prevent me from transitioning issues. Much less only random issues.

I don't know of any other places to control permissions, which leads me to thinking that this is a bug.

The only workaround I have found is cloning problematic issues and deleting the original. Then it seems that I can transition the new version in general. I don't want to have to keep doing this.

Is there anything I can do to get this fixed?

1 answer

0 votes
Jack Brickey
Community Champion
October 27, 2020

Is it possible that there is a Rule that is preventing the move? Has your instance been upgraded to the new Workflow for NG? Below is an example of where a restriction rule could come into play.

F0FA6059-3EEC-4D18-BCC5-F0F61CC7C7AD.jpeg

Andreas K. Poulsen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2020

I don't think we have the new workflows yet. There are only rules about assigning values to fields when moving to certain statuses. I have also tried to remove these rules which does not appear to make a difference

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