Problems with Labels in Jira

[Chethana Hashani]

I am working in a software company which uses jira as their PM tool. I need to filter tickets in a project which don't contain the label "Fixed_verified". So, I used the below query.

project = Piyasa AND labels != fix_verified

But in the list of tickets that i am getting from the above query, there are some missing tickets and those tickets don't contain the label "fixed_verified". This affects my master board and because of that currently I am unable to start the sprint as well. Please help me on this :)

[Bryan Trummer - ReleaseTEAM · Accepted solution]

You also mention that it doesn't contain the label "Fixed_verified" but in your JQL its "fix_verified" and not "Fixed_verified".

[Chethana Hashani]

Hi Bryan, 

Thanks for the support and I could fix the problem. I had to update me query as 

project = Piyasa AND labels != fix_verified OR labels is EMPTY

Thanks a lot fr your support

[Bryan Trummer - ReleaseTEAM]

Glad you were able to solve the issue.

[Jack Brickey · Accepted solution]

are you sure the label is the same? verify case.

[Chethana Hashani]

Hi Jack, 

Thanks for the support and I could fix the problem. I had to update me query as 

project = Piyasa AND labels != fix_verified OR labels is EMPTY

Thanks a lot fr your support

[Jack Brickey]

yep that is absolutely needed if all issues aren't labeled. that one gets me from time to time. :-)