Kind of Cloud

[Partner Bank]

Dear Sirs from Altassian,

due to our offical regulations we need the information which kind of cloud-service-modell and cloud-deployment-model  is used in connection with Jira and Confluence Tool.

Are this public/private/hybrid- or Community-Clouds ?

Thanks in Advance!

Best Regards !

M. Reisinger / Partner Bank AG

mre@partnerbank.at

[Earl McCutcheon]

Hello @Partner Bank ,

This information and much more security and compliance related information covered in detail in our Trust center security and compliance documentation that can be found at atlassian.com/trust, as for the direct question about cloud infrastructure this can be located at:

• Platform-wide Availability and Redundancy 

We host all of our cloud applications with our cloud hosting partners, AWS and NTT. Thier data centers have been designed and optimized to host applications, have multiple levels of redundancy built in, and run on a separate front-end hardware node on which application data is stored.

With an additional note on the server zones and  access control under the network section:

• Network 

We implement controls at each layer of the stack, dividing our infrastructure by zones, environments, and services.

Zone restrictions include limiting office, data center, and platform network traffic. Environment separation limits production and development connectivity. Services must be explicitly authorized to communicate with other services through an authentication whitelist.

We control access to our sensitive networks through the use of virtual private cloud (VPC) routing, firewall rules, and software defined networking. All connectivity is encrypted by default.

Staff connectivity requires device certificates, multi-factor authentication, and use of proxies for sensitive network access. Access to customer data requires explicit review and approval.

We've also implemented intrusion detection and prevention systems in both our office and production networks to identify potential security issues.

But please do review the information in our trust center and I hope this info gets you on the right track.

Regards,
Earl