JIRA Software with Hip Chat (Integration problem,local server)

[Alex Sidorov]

Hello, when trying to integrate JIRA Software and the HIPCHAT application, an error occurs! I can not understand what's wrong, everything works fine.

[somethingblue]

Hi Alex,

There is a knowledge base article titled Error encountered creating link between JIRA Server and HipChat Server that explains the possible causes related to this error:

Diagnosis

• Mostly experienced while trying to upgrade the HipChat integration from the Old API to the new and improved Oauth2 authentication method.
• You may notice that you have to re-login again to JIRA after trying to integrate with HipChat.

Cause

• For some reason JIRA may have encountered a problem with creating the integration e.g. in one case, this may have failed due to a client side (browser specific) problem.
• The problem could occur if the baseurl configured in JIRA is not the same as the URL you use to log on to JIRA usually, this could trigger a XSRF exception (same reason you may need to re-login to JIRA) which will also create this kind of error.

Workaround

1. Try to remove the existing integration from the HipChat end. 

   • If you're using HipChat cloud (hipchat.com), login to your HipChat admin
   • From the Integration section (https://xxx.hipchat.com/admin/addons), remove the existing integration with JIRA by clicking on the (...) icon in the far right of the Integration, and selecting uninstall.
   • From the API tab, click the delete icons on the far right of the token corresponding to your JIRA integration to remove it.
   • Try again from JIRA to "Connect HipChat" 

2. Try again with a different browser to rule-out client side issues.

Take a look at Error encountered creating link between JIRA Server and HipChat Server and let me know if that helps and we'll go from there.

Cheers,

Branden

[Alex Sidorov]

thx for answer...

solved...with  SSL plugin for Jira...

https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html

[somethingblue]

Awesome.  Thanks for letting me know Alex and I'm glad it's all sorted.