Issue's previous status is not cached by {{issue.Previous status}}!

[Babak Hosseini]

In my automation rule, I want to check if the previous status of the issue was not REVIEW, then transition it to REVIEW. I use the smart value {{issue.Previous status}}

But it does not work! It always sends the issue to REVIEW regardless of the previous status.

I also wanted to use When: issue transitioned from status {not Review} to ... but I don't know what to put in the From status field to work as not review!

[Darryl Lee · Accepted solution]

Hi @Babak Hosseini - where did you hear about {{issue.Previous status}}?

I have not seen that in the Smart Values documentation and do not believe it is valid. Instead, this is what they list for finding the previous status:

{{#changelog.status}}{{fromString}}{{/}}

I tested this and confirmed I could see the status prior to transition.

[Babak Hosseini]

Thank you! I didn't know the link to the smart values doc!