I'm not able to select a single user in adding a notification

[Roman Zigo]

Good morning,

I've got a problem with selecting an existing user in the box next to the radio button "Single user" in adding the user to the notification. When I start typing in the name a user pops up, but when I click it, it doesn't fill in the box.

When I'm trying to add the notification, an error pops up:

Adding other options works well. Any ideas?

[John Funk · Accepted solution]

Hi Roman - did you try typing the entire name? Or using the username instead like roman.zigo?

[Roman Zigo]

Hello John, thanks for your reply, but - yes, I did try everything. Wondering if it's not a problem of my Chrome browser or something.

[Roman Zigo]

Incognito window doesn't help neither

[John Funk]

I would go ahead and put in a support ticket with Atlassian here:

https://support.atlassian.com/contact/#/

Do you mind coming back here after you have and answer/fix and updating this thread?

[Roman Zigo]

Yeah, that's exactly what I did today :) since I've found the issue also on other place with a single user field (Reports - User Workload Report). 

Anyway, sure, I'll comment back here when I got the answer or solution.

[John Funk]

Great - Thanks!

[Roman Zigo]

The bug in notification schemes is fixed now. (Thanks Atlassian!) Apparently there is another bug issue opened for the User workload report - https://jira.atlassian.com/browse/JRACLOUD-74229
So that's about it.
Thanks for support John, wish you a good day and be well in these complicated times!

[John Funk]

Hi Roman - thanks for sticking with this and getting a final resolution!! And thanks for coming back here to post it!