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I am unable to close Jira issues

Henry April 19, 2022

When we try to close an issue from one of our projects, I get the error message below. 

An error occurred while executing a Set Field Value post-function: Field type com.atlassian.jira.issue.customfields.impl.UserCFType@45897316 of field Accepted by is not supported. : root cause: Field type com.atlassian.jira.issue.customfields.impl.UserCFType@45897316 of field Accepted by is not supported.

 

The field "Accepted by" is not signed for this ticket.

I am owner of this the project and have also admin rights.

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Champion
April 19, 2022

Hi @Henry ,

welcome to the Atlassian community!

On your close transition there's a post function that try to set that field as configured!

Please review you workflow first.

Hope this helps,

Fbaio

Henry April 19, 2022

Hi @Fabio Racobaldo _Herzum_ ,

Thanks for yoru replay.
Nothing has been changed in the workflow and I can't find the field "UserCFType@45897316"

 

As far as I have heard, this only happens to 2 users. (I am one of them)

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