How to Visualize the impact of all projects at once?

[GSA.Daniel]

I have been working in Jira for a short time, so maybe the way of working I am using is not the right one, I am open to advice.
The question is that I have many different projects, in each one I have different tasks to do, these tasks I create them as if they were incidents, but I need a way to see the incidents of all projects from the same list or dashboard.
Is this possible? Is there a more efficient way to manage the different projects I have?

[Mark Segall · Accepted solution]

Hi @GSA.Daniel and welcome to the community!

Can you please answer a couple questions?

• What type of projects are these (Software, Work Management, Service Management)?
• Are they Company Managed or Team Managed projects?

You can get this information from here:

https://YOURINSTANCE.atlassian.net/jira/projects

[GSA.Daniel]

Hi Mark, 

We are a systems distribution company, so we take on projects of very different natures, we have repairs, systems installations, new sales of different types of materials.
The way we are trying to organize it is that for each action we have (for example a new integration) we create a project in jira and there we add the tasks that arise as if they were incidents.

Regarding your question, each project is carried out by a different team, although the reality is that in most projects all teams are involved throughout the different stages of the project.

[Mark Segall]

Thank you for the additional context, but I need to understand the projects from a technical point of view.  Jira offers three types of projects:

• Software: These will appear as scrum or kanban
• Work Management (Business): These are listed in kind of a Kanban format
• Service Management: These are made up of a bunch of queues

Understanding how the projects were configured in Jira will help in identifying the best course of action.

Secondly, Jira offers two mechanisms for software projects (Company Managed vs Team Managed).  This would also have an impact on the recommended solution.

If you can please provide this information, I'll be able to help provide the best course of action.

[GSA.Daniel]

Sorry, now I understand what you meant.
I have configured the projects as software projects, but it is possible that this is not the best for the type of projects we do.

[GSA.Daniel]

I am looking at the projects and I just realized that I have created all the projects as software projects, but now that I look at it I think there are other types of templates that fit our needs much better. Let me study the new window of possibilities a bit.
Thanks for your quick response

[Mark Segall]

Software projects can still do the trick.  The Kanban board is extremely powerful.  In case you continue down this path, you can address your need by creating a board that spans across all of your projects.  It would have a filter like this:

Project IN (project1, project2, project3, ...) ORDER BY Rank

Since you're on cloud, the new board would be tied to your account.  Not only would you be able to see everything across all desired projects, but you'd be able to interact with each issue.

Note - If you're dealing with Team Managed projects, you'll notice a little bit of weirdness.  Even if you have the same workflows/statuses on every Team Managed project, each status has a unique underlying ID so they will display as duplicates in the board configuration. For example... In Progress on project1 and In Progress on project2 would each appear as In Progress.  Again, this only comes into play if the projects are Team Managed.

I hope this helps.