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Cannot load certain boards/pages; errors in console: "Cannot set properties of undefined"

ryan.henderson
I'm New Here
I'm New Here
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January 19, 2022

All of a sudden, I am unable to load certain boards/pages in JIRA (using Chrome). I see a blank page, and a bunch of errors in my console window (image attached below).

I have tried clearing cookies/local storage/service workers, logging in/out, closing, and restarting. Nothing has resolved the issue.

I CAN get it working in an incognito window of Chrome, though.

Please help!

jira errors.png

2 answers

1 accepted

2 votes
Answer accepted
Dirk Ronsmans
Community Champion
January 19, 2022

Hi @ryan.henderson ,

This is most likely due to the ongoing active incident with Redux DevTools.

https://jira-software.status.atlassian.com/incidents/5j5754ghwmsl

ryan.henderson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 19, 2022

Thank you for such a quick response -- this was it!

2 votes
John Funk
Community Champion
January 19, 2022

Hi Ryan - Welcome to the Atlassian Community!

And if it is not the Redux issue, then try disabling your Extensions. 

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