using rest api to invite customers

[Shawn_Giese]

Looking to automate adding customers into our Jira Service Desk project. Saw https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-invite-post 

But it requires Jira Administrator Global permissions to use. Any suggestions? Maybe there is a way to add a webhook onto the Jira Cloud and that could trigger the necessary automation.... Just trying to integrate this part of our workflow.

[Mikael Sandberg]

You could use a service account to do this, just set the granular permissions needed when you generate the API token.

[Arkadiusz Wroblewski]

@Mikael Sandberg 

That´s also an option, but wouldn´t be nicer when Admins "Cooperate" with each other? 🤪

[Arkadiusz Wroblewski]

@Shawn_Giese 

As a product admin, it is possible that you also have the **Administer Jira** global permission, depending on how your site and Permissions is configured.

Is there no possibility to work together with your global admin on this?

To be honest, handling this internally would be the safest option. I do not see a reliable workaround here that would avoid the need for the right admin permissions.

And also Why when Atlassian giving Official way.

Best,

Arek🤠

[Shawn_Giese]

But automating with Global Admin permissions to enable an automation seems overkill when it comes to security. Like it requires Global Admin to automate changes to values in a custom field (I think they try to push us to use Assets where lower permissions can be used).