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the severity level does not align with the priority level on tickets

jlee
jlee
June 23, 2021

Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice.  The ticket show a severity level of 4 for example and the priority level will show urgent (it should show medium).

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Jack Brickey
Jack Brickey
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June 23, 2021

Severity is not a default system field. So I’m assuming that you have a custom field for this. As such it is not gonna be in sync with priority unless you create some sort of automation to force that.

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