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something went wrong "unble to create a ticket" JIRA service management (assist app in Slack)

Eren Bilgin
Eren Bilgin
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April 9, 2025

I tried to create a ticket in Assist from a slack message. It worked yesterday. I changed some config settings and now I'm getting an error message. It says we've notified the agents for this channel but I didn't receive a notification.

It says "share this error ID with support" 

e47f057e2f4e4ef980deb70533e87d7e

 

since this is a free tier I can't contact support. Is there any logging I can check to fix this myself? 

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Tomislav Tobijas
Tomislav Tobijas
Community Champion
April 10, 2025

Hi @Eren Bilgin ,

I guess the only way to debug this would be to reach out to support. You can always start a free trial of JSM Standard or Premium and then raise a ticket, and once that ticket is resolved switch back to Free plan. 👀

Cheers,
Tobi

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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