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Something went wrong. We couldn't generate a preview for this file.

Vada Evans January 13, 2023

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.

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Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 13, 2023

@Vada Evans -

The possible issue can be caused by two factors:

1) Your browser app configuration where files with certain file extension are not mapped to the appropriate application to open the file.

OR

2) There is a problem with with your JSM env.  I recommend that for you to contact Atlassian Support (https://support.atlassian.com), so they can access the system logs on the backend to determine the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Vada Evans January 13, 2023

Thank you for your prompt and helpful response.

Vada Evans January 17, 2023

Where can I submit a service desk (Help Desk) request for this issue?  Is there a contact email that I can use to contact the team that can remediate this issue?

I need to obtain a resolution for this issue.  

Thank you for your prompt response.

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