Something went wrong. We couldn't generate a preview for this file.

[Vada Evans]

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.

[Joseph Chung Yin · Accepted solution]

@Vada Evans -

The possible issue can be caused by two factors:

1) Your browser app configuration where files with certain file extension are not mapped to the appropriate application to open the file.

OR

2) There is a problem with with your JSM env.  I recommend that for you to contact Atlassian Support (https://support.atlassian.com), so they can access the system logs on the backend to determine the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Vada Evans]

Thank you for your prompt and helpful response.

[Vada Evans]

Where can I submit a service desk (Help Desk) request for this issue?  Is there a contact email that I can use to contact the team that can remediate this issue?

I need to obtain a resolution for this issue.  

Thank you for your prompt response.