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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.
The possible issue can be caused by two factors:
1) Your browser app configuration where files with certain file extension are not mapped to the appropriate application to open the file.
OR
2) There is a problem with with your JSM env. I recommend that for you to contact Atlassian Support (https://support.atlassian.com), so they can access the system logs on the backend to determine the issue.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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Where can I submit a service desk (Help Desk) request for this issue? Is there a contact email that I can use to contact the team that can remediate this issue?
I need to obtain a resolution for this issue.
Thank you for your prompt response.
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