Hi everyone,
I'm managing a JSM Cloud project (Standard plan) and I'm trying to customize and translate the "Customer Invited" notification via Language Support, but the template simply doesn't appear in the list.
My setup:
JSM Cloud, Standard plan (paid)
Customer invitation emails are sent from jira@[mysite].atlassian.net.
"Allow accounts to be created for customers" is enabled
Language Support is configured with multiple languages in the project-
What I see:
All other customer notification templates appear in Language Support (e.g., "Comment added", "Request created", etc.), but "Customer Invited" is completely missing from the list — I can't find it anywhere to edit or translate it.
My question:
What am I missing? Is "Customer Invited" intentionally excluded from Language Support? Is this a known limitation where the template exists and is sent by JSM but cannot be customized or translated because the customer's language preference is unknown at the time of invitation?
If so, is there any workaround to at least edit the content of that specific notification?
Thanks in advance!
Welcome to the community.
Jira Service Management sends customer invitation and notification emails based on the recipient's personal Atlassian account language profile rather than the portal view.
Thank you so much for the quick reply.
We edited the Customer Invite notification though. Does that mean that we need to insert the text in any languages that might apply?
Thanks again!
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Yes, as this is based on the language setting a user has set in their own personal profile.
This you can't manage as an Admin.
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Thank you very much again! We'll have to add the notificaction in the three languages in just one block then.
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