password policy for portal only customers

[Fatima AALLA]

Hello, I need to know what is the configuration of authentication policy for portal only customers in Jira service management (Password expires, Password strength...) don't know where to find this configuration in jira

[Nikola Perisic]

Hello @Fatima AALLA ,

For the password policy, you may want to visit this page: https://support.atlassian.com/security-and-access-policies/docs/manage-your-password-policy/

From this page, the answer you are looking for: 

Portal-only accounts

You can’t create a password policy for Jira Service Management customers with portal-only accounts. These accounts must have a password between 8-100 characters in length. Learn more about portal-only accounts.

[Fatima AALLA]

Hello Nikola, thanks for you response, we want to understand the config behind the passwords for portal-only customers is it documented somewhere? for example the accounts are locked out after wrong password trying what will happen?

[Fatima AALLA]

I need to provide screenshots of the configuration of the password settings

[Nikola Perisic]

There is no limitation on how much wrong passwords you can enter.

Reference: https://community.atlassian.com/t5/Jira-Software-questions/What-is-the-limit-of-unsuccessful-login-in-Jira-Can-this-be/qaq-p/1745863#:~:text=You%20have%2010%20attempts%20and,force%20attacks%20on%20your%20environment.&text=Community%20Leaders%20are%20connectors%2C%20ambassadors%2C%20and%20mentors.