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is there a way to get jsm to retry processing an incoming email to work item creation

Mark W_ McColgan
June 27, 2026

I have had some email to work item requests via email that were held due to account authentication required gate.  I've changed some settings in JSM in hopes of preventing this issue.  Is there a way to get jira to retry the emails which were held ?

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4 votes
Arkadiusz Wroblewski
Community Champion
June 27, 2026

Hello @Mark W_ McColgan 

That depends if you Using Custom Mailbox or not.😉

Custom Mailbox: Mark the original messages as unread in your inbox to trigger a re-scan.

Default Atlassian Address: Since you lack direct access, ask Support to reprocess them, or have the client resend.

Also stated here https://jira.atlassian.com/browse/JSDCLOUD-14677 

Best,

Arek 🤠 

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