email response coming as hidden

[james poda]

Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden]. 

i.e 

—-—-—-—

[hidden]

Mwaba Kangwa commented:

[hidden]

[Max Foerster - K15t]

Hi @james poda

Can you navigate to Jira Service Management's product settings? There's a slider you should have a look at. :)

I also link to the documentation for more information:

• Set up your service projects to meet compliance needs 

I hope that answers your question. :)

Best. Max