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customers not receiving the confirmation email when creating a ticket by email

Emmanuel F-D
Contributor
October 27, 2021

Hi,

I have customers who send an email to the email that is linked with jira (for email ticket creation) but do not receive an email confirmation that their ticket has been created.

No options have been changed recently.

Is there any option that I need to verify.

Thanks

1 answer

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3 votes
Answer accepted
Robert Wen_Cprime_
Community Champion
October 27, 2021

Emmanuel:

Check the following for your project:

Project Settings -> Customer Notifications:

Screen Shot 2021-10-27 at 7.24.38 AM.png

Emmanuel F-D
Contributor
October 27, 2021

@Robert Wen_Cprime_ Thanks for the quick reply!

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